Customer support

For V21 clients :

Support tools

Some issues need hands-on assistance.
This tool enables our tech support to connect to your computer.

Download the tool with the link below and provide the support agent with the 9-digit number and password that will appear in the window.

Operation Hours

Monday to Thursday: 7:30am to 6:00pm EST
Friday: 7:30am to 5:00pm EST

Emergency Support

On evenings, nights, weekends and national holidays.
Call AMS and follow instructions.
Phone: 1 514 508-7022
Email :

Associations and accreditations